READY, SET, GO!

For us, this company was like starting with a blank slate. There were no formal procedures in place, nor templates, software or systems that could manage the business they wanted to grow into. We started with a short brainstorming session to identify the key areas they needed to focus on and built a list of role-based functions to guide their business going forward.

Working through each component, we developed checklists, an SOP and management documents to cover the future administration, accounting, operations, and general business processes of the organization. We examined how paperwork would best move between departments, and researched the time and cost savings of using web-based platforms to improve workflow. We investigated the best options for document retention as well as the best lease administration/accounting software based on the organization’s objectives. We provided a detailed monthly owner package, including financial statements, and called in Preferred Partners to help in web development and marketing strategies, including branding and pitch decks.

When the final decisions were made, all templates approved, and multiple subscriptions set up, detailed instructions were written on how to use these systems. Account representatives for each piece of software were retained to train new hires as needed. A brief overview tutorial was produced to ensure all requirements were met.

The family business increased its business by 47% in its first year. They successfully hired additional staff and the owners are able to continue prospecting for new properties, secure in the knowledge that a framework is in place in their company to take on any new properties that come online. Our team reviews the processes every quarter to ensure new challenges have not arisen that need to be accounted for.